Phone + 0034 971 076 319
Phone + 0034 971 534 255

Terms & Conditions

Age requirement:

Drivers must be between 21 and 75 years old and must be in possession of a valid driving license for at least one (1) year at the time of rental.

Drivers under the age of 21, over the age of 75 or with less than one year of valid driving license are requested to pay an extra insurance.



To collect the car you do need your valid identity card or passport and your driving license.


Who is allowed to drive the car:

The only persons authorised to drive the car are those who are named in the contract. Drivers are noted in the contract with passport and license number. Contract must be kept in the vehicle at all times.


Period of hiring/rental:

A rent/rental day is composed of twenty four (24) hours. Car rental prices detailed in the website correspond to category and current tariff.

The hire period will be valid from the day and time indicated in the contract.

We do not accept less than 3 days bookings.


Payment method:

Payment will be made by credit card 48h prior the collection date.


Flight details:

Any preknown flight change must be informed to Vives Cars. If we do not receive this information we cannot guarantee to supply the car at the correct time.

The car has to be delivered at the stipulated time. In case the car is returned after the delivery time specified in the contract, there will be an additional fee of 11€ per hour or fraction of hour. There is a courtesy hour free of charge.


Extension of the contract:

The original contract can be extended by the lessee within 48h prior the date of collection/delivery.

Collection: to be advised by email to

Delivery: to be advised at our Pollensa office.

This renewal can be denied depending on availability.


Prices of hiring/rental vehicle:

The prices include a fully comprehensive insurance (full risk) with no excess.

Tax included.

Unlimited mileage.

One additional driver.

Airport service.

¼ Tank of fuel.


Not included in the price of hiring/rental vehicle:

- Parking tickets (lessee may have to pay a maximum of 10€ per ticket).

- Traffic and/or parking fines:

There will be a management expense of 20€ in case of traffic fines. This amount will be debited from your credit card provided at the time of booking without previous notification.



Cars have a fully comprehensive insurance (full risk) with no excess.


Not covered by the insurance of the vehicle:

Lost or stolen key/s.

Wrong use of the clutch.

Damage caused by reckless driving.

Damage caused under the influence of alcohol or drugs.

Failure to comply with contract conditions (e.g. not stated in the accident report that is supplied with our rental agreement).

Refuelling with wrong fuel.

Damage caused to the wheel trims or tyres.

Damage to upholstery and locks.

Damage or loss of baby seats/ booster seats.

Damage or loss or aerial, jack, windscreen wipers or petrol cap.

Damage to the motor due to negligence.

Damage to the underneath of the vehicle and running boards.

Theft of the vehicle with the keys in the ignition.

Breakage of windows and wing mirrors.


Extra Insurance

-For your peace of mind, Vives Cars suggests you to add the extra coverage insurance into your booking.

-It covers damage of tyres, rims, windscreens and wing mirrors.


Categories B, B1, C, C1, G: 5€ per day

Categories D, E,F: 6€ per day

*If you have not added the extra insurance into your booking, in case of damage of tyres, rims, windscreens and wing mirrors, the repair costs will be charged from your credit card without previous notification.


Booking changes:

Lessee can change their car reservation 48h prior the collection date. Changes are subject to availability.


Booking cancellations:

Lessee can cancel their reservation any time.

- Cancellations until 48 hours prior the arrival date, there will be 30€ of cancellation fee.

- Less than 48 hours prior the arrival date, the amount paid for the car rental will not be refunded (no cancellation fee).


The Company, Vives Cars, may cancel car reservations for reasons beyond their control up to 48 hours prior the delivery of vehicles.



- Baby/ car seats and boosters: 4 € per day. Max. 35€ ( *max 35€ means whether you hire items more than one week i.e. 2,3, weeks or longer, you only pay max 35€ for each item.

Children car seats can be booked at the time of the booking or contacting us if the reservation is already made.

- GPS: 4€ per day with a maximum charge of 35€.

Accessories must be installed by the lessee as it is required by our insurance company. Vives Cars cannot be responsible of any problem from incorrect accessories installations.

- Extra drivers. Please note, two drivers (principal and one additional driver) are allowed free of charge. From 3rd driver there is a charge of 3€ per day.



The car is supplied with ¼ tank of fuel and must be returned with similar amount of fuel as collected.

Any doubts regarding the correct fuel required for your vehicle, it is suggested to enquire at the Petrol Station who will assist you.

Full tank of fuel can be reserved at an additional cost.

If you collect the vehicle with the tank full of fuel, make sure that you deliver it empty. At the vehicle delivery, claims related to fuel surplus are not admitted.

*Refuelling with the wrong fuel:

The reparation costs and 0’50 centimes per kilometer (for the journey there and back if we have to go to the place of breakdown) will be charged from your credit card without previous notification.


Accident and/or breakdown:

Lessee must contact us on mobile phone: 0034 673277066

Please note:  in case of damage not included in the vehicle insurance (*specified in its corresponding section), the repair costs will be charged from your credit card without previous notification.


Collection and/or delivery of the car:

Cars can be collected and/or delivered free of charge at Palma Airport, Pollensa and Alcudia area. Other locations has an extra cost (20€).


Collection and/or delivery at the airport:

At the time of booking confirmation, you will be informed about your car hire collection and delivery.


Security of personal details:

Vives Cars does not pass personal details or information of the clients to third parties in order to guarantee their privacy.

It is not allowed to travel outside Mallorca with your rental car.


Car hire Terms & Conditions of the contract.